1/5成本16倍利润的秘密!茅塞顿开!
2015/5/20 管理晨读
![](/asp/image.asp?m=0&w=gh_422411c428fb&u=http%3a%2f%2fmmbiz.qpic.cn/mmbiz/UTsVnyKTT8iblqFsueE7w30HAeaWMF519KJO6jOx0M4CvHLvvlrP7oWv95WvdiaLOZ6Aj5ziasV5a3ia5NuHbwAEZw/0)
1/5成本16倍利润的秘密!
移动互联网产品每个用户的估值可达到50-100美金,“用户”为什么会有这么高的价值?原因就是移动互联网把单次消费的顾客变成了有长期消费潜力的用户即——老顾客。
![](/asp/image.asp?m=0&w=gh_422411c428fb&u=http%3a%2f%2fmmbiz.qpic.cn/mmbiz/UTsVnyKTT8945ZERkPGcbZv5wEqpLiaGVgYLeZibsibFyv0zUMNbcvNTPmyZmgNArT0W0h1JDpnBq2azthMywhoeg/0?wx_fmt=jpeg)
▲争取新顾客的成本是留住顾客的5倍,一个老顾客贡献的利润是新顾客的16倍
![](/asp/image.asp?m=0&w=gh_422411c428fb&u=http%3a%2f%2fmmbiz.qpic.cn/mmbiz/UTsVnyKTT8945ZERkPGcbZv5wEqpLiaGVSu5y8dl5icY2XF9ibU2XYfsjSmQibicDBicB0X1BEjtLZ3Sy2NBBas7CGog/0?wx_fmt=jpeg)
▲保持对客户的热情,满足客户不经意说出的需求
![](/asp/image.asp?m=0&w=gh_422411c428fb&u=http%3a%2f%2fmmbiz.qpic.cn/mmbiz/UTsVnyKTT8945ZERkPGcbZv5wEqpLiaGVZC0qCWNOpdP4hfCrdx88AMavaVtQ9bA1pAmF1ico3ZjeCSh4CxIjiczg/0?wx_fmt=jpeg)
▲快速响应客户需求,让客户有被重视的体验
![](/asp/image.asp?m=0&w=gh_422411c428fb&u=http%3a%2f%2fmmbiz.qpic.cn/mmbiz/UTsVnyKTT8945ZERkPGcbZv5wEqpLiaGVzxXvUoBSyZIcR3SHhDY3YrNdibLa2QCMf7pX93ibMvCZeJ6BiakhbLFkg/0?wx_fmt=jpeg)
▲为客户节约时间,也提高自己的效率
![](/asp/image.asp?m=0&w=gh_422411c428fb&u=http%3a%2f%2fmmbiz.qpic.cn/mmbiz/UTsVnyKTT8945ZERkPGcbZv5wEqpLiaGVNWfq91139kgqIDvybBmOQH8k3PSr0ibmZDkH8242A3aSatia8lChm7bA/0?wx_fmt=jpeg)
▲有一说一,不要夸大自己的优点,也不要掩饰自己的缺点,唯一需要坚持的是真诚
![](/asp/image.asp?m=0&w=gh_422411c428fb&u=http%3a%2f%2fmmbiz.qpic.cn/mmbiz/UTsVnyKTT8945ZERkPGcbZv5wEqpLiaGVwIBcgsg2hTkbeickGxCrPdalWiaJrFib0c1Re0O2kN4Isrd3XMHzIYMHA/0?wx_fmt=jpeg)
▲告诉客户真相,客户一定会找机会报答你
![](/asp/image.asp?m=0&w=gh_422411c428fb&u=http%3a%2f%2fmmbiz.qpic.cn/mmbiz/UTsVnyKTT8945ZERkPGcbZv5wEqpLiaGVJUYORjlTm3rqy3CZKMajriaaXWPNWiagt9BCmqcYPNZPLc8gTRhdCibTA/0?wx_fmt=jpeg)
▲不为小利损大义,你将会收货更大的回报
![](/asp/image.asp?m=0&w=gh_422411c428fb&u=http%3a%2f%2fmmbiz.qpic.cn/mmbiz/UTsVnyKTT8945ZERkPGcbZv5wEqpLiaGVYCxz967uc5ialaH0fG7qqgrZQH2YVL9ksQkD1xEDDkMRStOvfldGUxw/0?wx_fmt=jpeg)
▲不要变来变去,你被客户换掉的可能就越来越小
![](/asp/image.asp?m=0&w=gh_422411c428fb&u=http%3a%2f%2fmmbiz.qpic.cn/mmbiz/UTsVnyKTT8945ZERkPGcbZv5wEqpLiaGVTO4Gviab7wicMy67Jhx77dFo7HZY8g2p7r799kShsQrWUickaYnJdYUSg/0?wx_fmt=jpeg)
▲做好售后跟踪,是进一步拉近客户关系的捷径
![](/asp/image.asp?m=0&w=gh_422411c428fb&u=http%3a%2f%2fmmbiz.qpic.cn/mmbiz/UTsVnyKTT8945ZERkPGcbZv5wEqpLiaGVI47ib9UZiaJPq88Ma4mDC1StXiaOdVddzIodVEIwHEdmFicdWmvqssGMmQ/0?wx_fmt=jpeg)
▲信守承诺,信誉是这个时代最宝贵的资源
![](/asp/image.asp?m=0&w=gh_422411c428fb&u=http%3a%2f%2fmmbiz.qpic.cn/mmbiz/UTsVnyKTT8945ZERkPGcbZv5wEqpLiaGV8wHCRepCBoUE1rRs5ABtS82HmDAXicurcJKDl48Mn9jOIfydN0f6HEw/0?wx_fmt=jpeg)
▲勇担责任,出错不可怕,处理好了可能坏事变好事
![](/asp/image.asp?m=0&w=gh_422411c428fb&u=http%3a%2f%2fmmbiz.qpic.cn/mmbiz/UTsVnyKTT8945ZERkPGcbZv5wEqpLiaGV5356zwQNN0B16V5Qiak6f6iaOuibSZ7SzzUgPolQHuRK1DDfh2iaMdonuw/0?wx_fmt=jpeg)
不管什么时代,人都是一切商业行为的终点
把握人性,做好对人的服务,你也能实现1/5成本16倍利润的奇迹!
![](/asp/image.asp?m=0&w=gh_422411c428fb&u=http%3a%2f%2fmmbiz.qpic.cn/mmbiz/UTsVnyKTT8ibm2ONTapkX9DMTJjVn7gmUknkVdFIfQfqZptYPNPjNGhtoBeBV3lTaw6hPjjMA3VcEBp4LjbVfQg/0)
http://www.duyihua.cn
返回 管理晨读 返回首页 返回百拇医药